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An issue with my keboard!

Hello everyone!

How are you?

First, I want to thank you about your nice system!

second, I faced an issue with my laptop’s keyboard.
The issue is sometimes when I start my laptop try to login, the keyboard doesn’t response until I restart my device!

lshw result
[php]
description: Notebook
product: SATELLITE L50 (PSKK8V)
vendor: TOSHIBA
version: PSKK8V-007004AR
serial: 1E325083S
width: 64 bits
capabilities: smbios-2.7 dmi-2.7 smp vsyscall32
configuration: boot=normal chassis=notebook family=PEGA Family sku=PSKK8V uuid=E067496D-D384-E381-2384-20256416F85F
*-core
description: Motherboard
product: VG10S
vendor: TOSHIBA
physical id: 0
version: To be filled by O.E.M.
serial: BSN12345678901234567
slot: MIDDLE
*-firmware
description: BIOS
vendor: TOSHIBA
physical id: 0
version: 1.90
date: 09/19/2014
size: 64KiB
capacity: 4032KiB
capabilities: pci upgrade shadowing cdboot bootselect socketedrom edd int13floppy1200 int13floppy720 int13floppy2880 int5printscreen int9keyboard int14serial int17printer acpi usb biosbootspecification uefi
*-cache:0
description: L1 cache
physical id: 25
slot: CPU Internal L1
size: 256KiB
capacity: 256KiB
capabilities: internal write-back
configuration: level=1
*-cache:1
description: L2 cache
physical id: 26
slot: CPU Internal L2
size: 1MiB
capacity: 1MiB
capabilities: internal write-back unified
configuration: level=2
*-cache:2
description: L3 cache
physical id: 27
slot: CPU Internal L3
size: 6MiB
capacity: 6MiB
capabilities: internal write-back unified
configuration: level=3
*-memory
description: System Memory
physical id: 28
slot: System board or motherboard
size: 8GiB
*-bank:0
description: SODIMM DDR3 Synchronous 1600 MHz (0.6 ns)
product: M471B5173QH0-YK0
vendor: Samsung
physical id: 0
serial: 149A362B
slot: ChannelA-DIMM0
size: 4GiB
width: 64 bits
clock: 1600MHz (0.6ns)
*-bank:1
description: SODIMM DDR3 Synchronous 1600 MHz (0.6 ns)
product: M471B5173QH0-YK0
vendor: Samsung
physical id: 1
serial: 149A3667
slot: ChannelB-DIMM0
size: 4GiB
width: 64 bits
clock: 1600MHz (0.6ns)
*-cpu
description: CPU
product: Intel® Core™ i7-4700MQ CPU @ 2.40GHz
vendor: Intel Corp.
physical id: 29
bus info: cpu@0
version: Intel® Core™ i7-4700MQ CPU @ 2.40GHz
slot: SOCKET 0
size: 2499MHz
capacity: 3800MHz
width: 64 bits
clock: 100MHz
capabilities: x86-64 fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx pdpe1gb rdtscp constant_tsc arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc aperfmperf eagerfpu pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 sdbg fma cx16 xtpr pdcm pcid sse4_1 sse4_2 movbe popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm abm epb tpr_shadow vnmi flexpriority ept vpid fsgsbase tsc_adjust bmi1 avx2 smep bmi2 erms invpcid xsaveopt dtherm ida arat pln pts cpufreq
configuration: cores=4 enabledcores=4 threads=8
*-pci
description: Host bridge
product: Xeon E3-1200 v3/4th Gen Core Processor DRAM Controller
vendor: Intel Corporation
physical id: 100
bus info: pci@0000:00:00.0
version: 06
width: 32 bits
clock: 33MHz
*-pci:0
description: PCI bridge
product: Xeon E3-1200 v3/4th Gen Core Processor PCI Express x16 Controller
vendor: Intel Corporation
physical id: 1
bus info: pci@0000:00:01.0
version: 06
width: 32 bits
clock: 33MHz
capabilities: pci pm msi pciexpress normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:24 ioport:e000(size=4096) memory:f6000000-f70fffff ioport:e0000000(size=301989888)
*-display
description: 3D controller
product: GK208M [GeForce GT 740M]
vendor: NVIDIA Corporation
physical id: 0
bus info: pci@0000:01:00.0
version: a1
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list rom
configuration: driver=nouveau latency=0
resources: irq:25 memory:f6000000-f6ffffff memory:e0000000-efffffff memory:f0000000-f1ffffff ioport:e000(size=128) memory:f7000000-f707ffff
*-display
description: VGA compatible controller
product: 4th Gen Core Processor Integrated Graphics Controller
vendor: Intel Corporation
physical id: 2
bus info: pci@0000:00:02.0
version: 06
width: 64 bits
clock: 33MHz
capabilities: msi pm vga_controller bus_master cap_list rom
configuration: driver=i915 latency=0
resources: irq:28 memory:f7400000-f77fffff memory:d0000000-dfffffff ioport:f000(size=64) memory:c0000-dffff
*-multimedia:0
description: Audio device
product: Xeon E3-1200 v3/4th Gen Core Processor HD Audio Controller
vendor: Intel Corporation
physical id: 3
bus info: pci@0000:00:03.0
version: 06
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list
configuration: driver=snd_hda_intel latency=0
resources: irq:31 memory:f7a14000-f7a17fff
*-usb:0
description: USB controller
product: 8 Series/C220 Series Chipset Family USB xHCI
vendor: Intel Corporation
physical id: 14
bus info: pci@0000:00:14.0
version: 04
width: 64 bits
clock: 33MHz
capabilities: pm msi xhci bus_master cap_list
configuration: driver=xhci_hcd latency=0
resources: irq:26 memory:f7a00000-f7a0ffff
*-usbhost:0
product: xHCI Host Controller
vendor: Linux 4.9.0-1-amd64 xhci-hcd
physical id: 0
bus info: usb@3
logical name: usb3
version: 4.09
capabilities: usb-2.00
configuration: driver=hub slots=14 speed=480Mbit/s
*-usb:0
description: Keyboard
product: USB Receiver
vendor: Logitech
physical id: 2
bus info: usb@3:2
version: 12.03
capabilities: usb-2.00
configuration: driver=usbhid maxpower=98mA speed=12Mbit/s

*-usb:1 UNCLAIMED
description: Generic USB device
product: WUSB6300
vendor: Linksys
physical id: 4
bus info: usb@3:4
version: 0.00
serial: 34
capabilities: usb-2.00
configuration: maxpower=500mA speed=480Mbit/s
*-usb:2
description: Mass storage device
product: Flash Card Reader/Writer
vendor: Generic
physical id: 5
bus info: usb@3:5
logical name: scsi6
version: 1.00
serial: 058F63666485
capabilities: usb-2.01 scsi emulated
configuration: driver=usb-storage maxpower=100mA speed=480Mbit/s
*-disk
description: SCSI Disk
product: Card Reader
vendor: Multiple
physical id: 0.0.0
bus info: scsi@6:0.0.0
logical name: /dev/sdb
version: 1.00
serial: AU6485
capabilities: removable
configuration: ansiversion=4 logicalsectorsize=512 sectorsize=512
*-medium
physical id: 0
logical name: /dev/sdb
*-usb:3
description: Video
product: TOSHIBA Web Camera - HD
vendor: Chicony Electronics Co.,Ltd.
physical id: a
bus info: usb@3:a
version: 57.16
serial: 0x0001
capabilities: usb-2.00
configuration: driver=uvcvideo maxpower=500mA speed=480Mbit/s
*-usbhost:1
product: xHCI Host Controller
vendor: Linux 4.9.0-1-amd64 xhci-hcd
physical id: 1
bus info: usb@4
logical name: usb4
version: 4.09
capabilities: usb-3.00
configuration: driver=hub slots=4 speed=5000Mbit/s
*-communication
description: Communication controller
product: 8 Series/C220 Series Chipset Family MEI Controller #1
vendor: Intel Corporation
physical id: 16
bus info: pci@0000:00:16.0
version: 04
width: 64 bits
clock: 33MHz
capabilities: pm msi bus_master cap_list
configuration: driver=mei_me latency=0
resources: irq:29 memory:f7a1e000-f7a1e00f
*-usb:1
description: USB controller
product: 8 Series/C220 Series Chipset Family USB EHCI #2
vendor: Intel Corporation
physical id: 1a
bus info: pci@0000:00:1a.0
version: 04
width: 32 bits
clock: 33MHz
capabilities: pm debug ehci bus_master cap_list
configuration: driver=ehci-pci latency=0
resources: irq:21 memory:f7a1c000-f7a1c3ff
*-usbhost
product: EHCI Host Controller
vendor: Linux 4.9.0-1-amd64 ehci_hcd
physical id: 1
bus info: usb@1
logical name: usb1
version: 4.09
capabilities: usb-2.00
configuration: driver=hub slots=2 speed=480Mbit/s
*-usb
description: USB hub
vendor: Intel Corp.
physical id: 1
bus info: usb@1:1
version: 0.04
capabilities: usb-2.00
configuration: driver=hub slots=6 speed=480Mbit/s
*-usb
description: Bluetooth wireless interface
vendor: Toshiba Corp.
physical id: 2
bus info: usb@1:1.2
version: 0.02
capabilities: bluetooth usb-1.10
configuration: driver=btusb maxpower=100mA speed=12Mbit/s
*-multimedia:1
description: Audio device
product: 8 Series/C220 Series Chipset High Definition Audio Controller
vendor: Intel Corporation
physical id: 1b
bus info: pci@0000:00:1b.0
version: 04
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list
configuration: driver=snd_hda_intel latency=0
resources: irq:30 memory:f7a10000-f7a13fff
*-pci:1
description: PCI bridge
product: 8 Series/C220 Series Chipset Family PCI Express Root Port #1
vendor: Intel Corporation
physical id: 1c
bus info: pci@0000:00:1c.0
version: d4
width: 32 bits
clock: 33MHz
capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:16 ioport:2000(size=4096) memory:cf200000-cf3fffff ioport:cf400000(size=2097152)
*-pci:2
description: PCI bridge
product: 8 Series/C220 Series Chipset Family PCI Express Root Port #3
vendor: Intel Corporation
physical id: 1c.2
bus info: pci@0000:00:1c.2
version: d4
width: 32 bits
clock: 33MHz
capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:18 memory:f7900000-f79fffff
*-network
description: Wireless interface
product: QCA9565 / AR9565 Wireless Network Adapter
vendor: Qualcomm Atheros
physical id: 0
bus info: pci@0000:03:00.0
logical name: wlp3s0
version: 01
serial: 28:e3:47:26:33:c2
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list rom ethernet physical wireless
configuration: broadcast=yes driver=ath9k driverversion=4.9.0-1-amd64 firmware=N/A ip=192.168.1.94 latency=0 link=yes multicast=yes wireless=IEEE 802.11
resources: irq:18 memory:f7900000-f797ffff memory:f7980000-f798ffff
*-pci:3
description: PCI bridge
product: 8 Series/C220 Series Chipset Family PCI Express Root Port #4
vendor: Intel Corporation
physical id: 1c.3
bus info: pci@0000:00:1c.3
version: d4
width: 32 bits
clock: 33MHz
capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:19 ioport:d000(size=4096) memory:f7800000-f78fffff
*-network
description: Ethernet interface
product: QCA8171 Gigabit Ethernet
vendor: Qualcomm Atheros
physical id: 0
bus info: pci@0000:04:00.0
logical name: enp4s0
version: 10
serial: 20:25:64:16:f8:5f
capacity: 1Gbit/s
width: 64 bits
clock: 33MHz
capabilities: pm pciexpress msi msix bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=alx latency=0 link=no multicast=yes port=twisted pair
resources: irq:32 memory:f7800000-f783ffff ioport:d000(size=128)
*-usb:2
description: USB controller
product: 8 Series/C220 Series Chipset Family USB EHCI #1
vendor: Intel Corporation
physical id: 1d
bus info: pci@0000:00:1d.0
version: 04
width: 32 bits
clock: 33MHz
capabilities: pm debug ehci bus_master cap_list
configuration: driver=ehci-pci latency=0
resources: irq:23 memory:f7a1b000-f7a1b3ff
*-usbhost
product: EHCI Host Controller
vendor: Linux 4.9.0-1-amd64 ehci_hcd
physical id: 1
bus info: usb@2
logical name: usb2
version: 4.09
capabilities: usb-2.00
configuration: driver=hub slots=2 speed=480Mbit/s
*-usb
description: USB hub
vendor: Intel Corp.
physical id: 1
bus info: usb@2:1
version: 0.04
capabilities: usb-2.00
configuration: driver=hub slots=8 speed=480Mbit/s
*-isa
description: ISA bridge
product: HM86 Express LPC Controller
vendor: Intel Corporation
physical id: 1f
bus info: pci@0000:00:1f.0
version: 04
width: 32 bits
clock: 33MHz
capabilities: isa bus_master cap_list
configuration: driver=lpc_ich latency=0
resources: irq:0
*-storage
description: SATA controller
product: 8 Series/C220 Series Chipset Family 6-port SATA Controller 1 [AHCI mode]
vendor: Intel Corporation
physical id: 1f.2
bus info: pci@0000:00:1f.2
version: 04
width: 32 bits
clock: 66MHz
capabilities: storage msi pm ahci_1.0 bus_master cap_list
configuration: driver=ahci latency=0
resources: irq:27 ioport:f0b0(size=8) ioport:f0a0(size=4) ioport:f090(size=8) ioport:f080(size=4) ioport:f060(size=32) memory:f7a1a000-f7a1a7ff
*-serial
description: SMBus
product: 8 Series/C220 Series Chipset Family SMBus Controller
vendor: Intel Corporation
physical id: 1f.3
bus info: pci@0000:00:1f.3
version: 04
width: 64 bits
clock: 33MHz
configuration: driver=i801_smbus latency=0
resources: irq:18 memory:f7a19000-f7a190ff ioport:f040(size=32)
*-scsi:0
physical id: 1
logical name: scsi4
capabilities: emulated
*-disk
description: ATA Disk
product: TOSHIBA MQ01ABD1
vendor: Toshiba
physical id: 0.0.0
bus info: scsi@4:0.0.0
logical name: /dev/sda
version: 4M
serial: Z3CRP9J8T
size: 931GiB (1TB)
capabilities: partitioned partitioned:dos
configuration: ansiversion=5 logicalsectorsize=512 sectorsize=512 signature=6443da84
*-volume:0
description: EXT4 volume
vendor: Linux
physical id: 1
bus info: scsi@4:0.0.0,1
logical name: /dev/sda1
logical name: /
version: 1.0
serial: 983d6bfc-92f9-4298-a713-c328eddb0a08
size: 46GiB
capacity: 46GiB
capabilities: primary journaled extended_attributes large_files huge_files dir_nlink 64bit extents ext4 ext2 initialized
configuration: created=2017-04-01 18:16:23 filesystem=ext4 lastmountpoint=/ modified=2017-04-01 18:21:33 mount.fstype=ext4 mount.options=rw,noatime,data=ordered mounted=2017-04-02 13:30:48 state=mounted
*-volume:1
description: Extended partition
physical id: 2
bus info: scsi@4:0.0.0,2
logical name: /dev/sda2
size: 884GiB
capacity: 884GiB
capabilities: primary extended partitioned partitioned:extended
*-logicalvolume
description: EXT4 volume
vendor: Linux
physical id: 5
logical name: /dev/sda5
version: 1.0
serial: 81bf4034-9e11-4748-8c93-3c5d13cbf3b3
size: 884GiB
capacity: 884GiB
capabilities: journaled extended_attributes large_files huge_files dir_nlink extents ext4 ext2 initialized
configuration: created=2016-05-18 23:31:38 filesystem=ext4 lastmountpoint=/media/senator/81bf4034-9e11-4748-8c93-3c5d13cbf3b3 modified=2017-04-02 13:08:18 mounted=2017-04-02 02:36:07 state=clean
*-scsi:1
physical id: 2
logical name: scsi5
capabilities: emulated
*-cdrom
description: DVD-RAM writer
product: CDDVDW SU-208FB
vendor: TSSTcorp
physical id: 0.0.0
bus info: scsi@5:0.0.0
logical name: /dev/cdrom
logical name: /dev/cdrw
logical name: /dev/dvd
logical name: /dev/dvdrw
logical name: /dev/sr0
version: TF01
capabilities: removable audio cd-r cd-rw dvd dvd-r dvd-ram
configuration: ansiversion=5 status=nodisc
[/php]

It’s your system but to give more details as possible :smiley:

uname -a result

[php]4.9.0-1-amd64 #1 SMP Debian 4.9.2-2 (2017-01-12) x86_64 GNU/Linux [/php]

Does the keyboard don’t react at all? Also not on Ctrl+Alt+F1 to switch to a tty? Or the magic sysreq keys (Alt+Print+K to kill the X-Server for example)

Thank you for your response!
No, it doesn’t react at all. The only one way I found to make it react so far is by restarting the system!

Very strange and hard to collect log Infos then. Do you have another pc to login from there to collect dmesg and journalctl logs from that particular pc with the dead keyboard?

Would it be possible to plug in a external USB keyboard perhaps to check if that works after waking the system up? That way we can collect some logs.

journalctl result

[php]-- Logs begin at Wed 2017-04-05 16:47:55 PDT, end at Wed 2017-04-05 17:57:01 PDT. –
Apr 05 16:47:55 senator-pc kernel: Linux version 4.9.0-1-amd64 (debian-kernel@lists.debian.org) (gcc version 6.3.0 20161
Apr 05 16:47:55 senator-pc kernel: Command line: BOOT_IMAGE=/boot/vmlinuz-4.9.0-1-amd64 root=UUID=983d6bfc-92f9-4298-a71
Apr 05 16:47:55 senator-pc kernel: x86/fpu: Supporting XSAVE feature 0x001: ‘x87 floating point registers’
Apr 05 16:47:55 senator-pc kernel: x86/fpu: Supporting XSAVE feature 0x002: ‘SSE registers’
Apr 05 16:47:55 senator-pc kernel: x86/fpu: Supporting XSAVE feature 0x004: ‘AVX registers’
Apr 05 16:47:55 senator-pc kernel: x86/fpu: xstate_offset[2]: 576, xstate_sizes[2]: 256
Apr 05 16:47:55 senator-pc kernel: x86/fpu: Enabled xstate features 0x7, context size is 832 bytes, using ‘standard’ for
Apr 05 16:47:55 senator-pc kernel: x86/fpu: Using ‘eager’ FPU context switches.
Apr 05 16:47:55 senator-pc kernel: e820: BIOS-provided physical RAM map:
Apr 05 16:47:55 senator-pc kernel: BIOS-e820: [mem 0x0000000000000000-0x000000000009d7ff] usable
Apr 05 16:47:55 senator-pc kernel: BIOS-e820: [mem 0x000000000009d800-0x000000000009ffff] reserved
Apr 05 16:47:55 senator-pc kernel: BIOS-e820: [mem 0x00000000000e0000-0x00000000000fffff] reserved
Apr 05 16:47:55 senator-pc kernel: BIOS-e820: [mem 0x0000000000100000-0x00000000bc82dfff] usable
Apr 05 16:47:55 senator-pc kernel: BIOS-e820: [mem 0x00000000bc82e000-0x00000000bc834fff] ACPI NVS[/php]

About dmesg it looks like there is too much info, so the terminal removed some information from the beginning!

If you need more info just tell how to get it

Thank you

How can I copy the full files?? (journalctl & dmesg )

journalctl will output the same I guess as dmesg.
I took a look at dmesg and besides the strange firewall (ufw) blocking some stuff I don’t see anything related to why your keyboard isn’t working.
Maybe it is some acpi problem.

I found this thread for ubuntu which suggests reinstalling all xserver-xorg-input-all package.

sudo apt-get install --reinstall xserver-xorg-input-all

http://askubuntu.com/questions/483416/keyboard-and-mouse-unresponsive-after-suspend#483473

Maybe it works for you too.

Unfortunately, it doesn’t work for me

Have you read the whole linked thread and tried other solutions?

First, I reinstall xserver-xorg-input-all, but nothing happened at all!

Second, I tried this script, and the problem changed a little bit ( from the beginning was the only one way to make the keyboard react was by restarting the system, but after I added this script I could make it react by make the laptop on Suspend mode -close the laptpo’s screen and reopen it-.

Third, I did this
http://askubuntu.com/a/817999

So far, I didn’t need to restart the system, but it caused two issues
First, the touchpad doesn’t work!
Second, it is a small issue! The keboard lights are freezing (NUM LOCK\CAPS LOCK buttons) If the lights start with the system it will be open all the time!

Thanks

Have you also tried the suggestion in the comment?
http://askubuntu.com/questions/483416/keyboard-and-mouse-unresponsive-after-suspend/817999#comment1395831_817999

Thank you again!
I think the problem is my laptop is weird :smiley: :smiley: :smiley:
I followed all the comments, but every solution cause a problem!!!

So I decide to try resolve the problem by my own way, so I change the comments a little bit:

the default was like this

[php]GRUB_CMDLINE_LINUX_DEFAULT= “quiet”
GRUB_CMDLINE_LINUX=""[/php]

In the comments I need to change the file like this:
[php]
GRUB_CMDLINE_LINUX_DEFAULT= “atkdb.reset i8042.nomux quiet splash”
GRUB_CMDLINE_LINUX=“atkbd.reset=1 i8042.nomux=1 i8042.reset=1 i8042.nopnp=1 i8042.dumbkbd=1”[/php]

And I changed to be like this

GRUB_CMDLINE_LINUX_DEFAULT="quiet splash" GRUB_CMDLINE_LINUX="atkdb.reset i8042.nomux quiet splash"

[php]# If you change this file, run ‘update-grub’ afterwards to update

/boot/grub/grub.cfg.

For full documentation of the options in this file, see:

info -f grub -n ‘Simple configuration’

GRUB_DEFAULT=0
GRUB_TIMEOUT=5
GRUB_DISTRIBUTOR=‘Netrunner’
GRUB_CMDLINE_LINUX_DEFAULT=“quiet splash”
GRUB_CMDLINE_LINUX=“atkdb.reset i8042.nomux quiet splash”

Uncomment to enable BadRAM filtering, modify to suit your needs

This works with Linux (no patch required) and with any kernel that obtains

the memory map information from GRUB (GNU Mach, kernel of FreeBSD …)

#GRUB_BADRAM=“0x01234567,0xfefefefe,0x89abcdef,0xefefefef”

Uncomment to disable graphical terminal (grub-pc only)

#GRUB_TERMINAL=console

The resolution used on graphical terminal

note that you can use only modes which your graphic card supports via VBE

you can see them in real GRUB with the command `vbeinfo’

#GRUB_GFXMODE=640x480

Uncomment if you don’t want GRUB to pass “root=UUID=xxx” parameter to Linux

#GRUB_DISABLE_LINUX_UUID=true

Uncomment to disable generation of recovery mode menu entries

#GRUB_DISABLE_RECOVERY=“true”

Uncomment to get a beep at grub start

#GRUB_INIT_TUNE=“480 440 1”[/php]

I don’t have any idea what I just did- I’m not programmer- I just wanted to try :smiley: :smiley: :smiley: I did this today, and after that I don’t have any issue with my keyboard so far! so I will wait couple of days to see what happening.