Error during installation

[Asakura]

Hello,

I’ve been trying to change from Ubuntu to Netrunner since yesterday, but without success. I created a bootable USB and used it at my PC. The test with the OS installed in USB was great. However, some seconds after I open the installation software it closes (commonly in the moment at it is in the “disk setup” step).

I ran memory and HD tests, but they didn’t find any error.

Can anyone give me a sugestion about what could be happening and how can I solve this problem?

Thanks.

*PS: My computer is an i7, with 8Gb (RAM), 2Tb (HD) and a GeForce

[leszek]

So the partition part of the installer crashed. You can run the calamares installer from the terminal with

sudo calamares -d and it should give you an error message which you can paste here (use quotes please)

[Asakura]

Thanks leszek. Here is the result

live@live-pc:~$ sudo calamares -d
05:17:16 [1]: Calamares version: 3.1.0
Translation: Calamares: Using system locale: “en_US”
Translation: Qt: Using default locale, system locale one not found: “en_US”
05:17:16 [1]: Default font =====
Pixel size: -1
Point size: 9
Point sizeF: 9
Font family: “Sans Serif”
Metric height: 14
05:17:16 [1]: Font height: 14
05:17:16 [1]: Available languages: (“ar”, “ast”, “bg”, “ca”, “cs_CZ”, “da”, “de”, “el”, “en”, “en_GB”, “es_MX”, “es”, “eu”, “fr”, “hr”, “hu”, “id”, “is”, “it_IT”, “ja”, “lt”, “nl”, “pl”, “pt_BR”, “pt_PT”, “ro”, “ru”, “sk”, “sv”, “th”, “tr_TR”, “zh_CN”, “zh_TW”)
05:17:16 [1]: CalamaresApplication thread: 0x55c3358fc1b0
05:17:16 [1]: Using log file: “/root/.cache/Calamares/Calamares/Calamares.log”
05:17:16 [1]: Using Calamares settings file at “/etc/calamares/settings.conf”
05:17:16 [1]: Using Calamares branding file at “/etc/calamares/branding/netrunner/branding.desc”
05:17:16 [1]: WARNING: the selected branding component does not ship translations.
05:17:16 [1]: Loaded branding component “netrunner”
05:17:16 [1]: STARTUP: initQmlPath, initSettings, initBranding done
05:17:16 [1]: STARTUP: initModuleManager: module init started
05:17:16 [1]: STARTUP: initModuleManager: all modules init done
05:17:16 [1]: STARTUP: initJobQueue done
05:17:16 [1]: Proposed window size: 1010 520
05:17:16 [1]: STARTUP: CalamaresWindow created; loadModules started
05:17:16 [1]: Initial locale “en_US”
05:17:16 [8]: Translation: Calamares: Using system locale: “en_US”
05:17:16 [8]: Translation: Qt: Using default locale, system locale one not found: “en_US”
05:17:16 [1]: internetCheckUrl is undefined in welcome.conf, reverting to default (http://example.com).
05:17:16 [1]: WARNING: The RequirementsChecker configuration map provided by the welcome module configuration file is incomplete or incorrect.
Startup will continue for debugging purposes, but one or more checks might not function correctly.
RequirementsChecker configuration map:
QMap((“check”, QVariant(QVariantList, (QVariant(QString, “storage”), QVariant(QString, “ram”), QVariant(QString, “power”), QVariant(QString, “internet”), QVariant(QString, “root”))))(“required”, QVariant(QVariantList, (QVariant(QString, “root”), QVariant(QString, “storage”), QVariant(QString, “ram”))))(“requiredRam”, QVariant(double, 0.75))(“requiredStorage”, QVariant(double, 10)))
05:17:16 [1]: ViewModule “welcome@welcome” loading complete.
05:17:16 [1]: WARNING: cannot acquire a list of available locales. The locale and localecfg modules will be broken as long as this system does not provide * a /usr/share/i18n/SUPPORTED file OR * a well-formed /etc/locale.gen OR * a complete pre-compiled locale-gen database which allows complete locale -a output.
05:17:16 [1]: ViewModule “locale@locale” loading complete.
05:17:16 [1]: ViewModule “keyboard@keyboard” loading complete.
05:17:16 [8]: Loaded backend plugin: “pmlibpartedbackendplugin”
05:17:16 [1]: ViewModule “partition@partition” loading complete.
05:17:16 [1]: ViewModule “users@users” loading complete.
05:17:16 [1]: ViewModule “summary@summary” loading complete.
05:17:16 [1]: Module “partition@partition” already loaded.
05:17:16 [1]: QML import paths: (“/usr/share/calamares/qml”, “/usr/bin”, “qrc:/qt-project.org/imports”, “/usr/lib/x86_64-linux-gnu/qt5/qml”)
05:17:16 [1]: LAST VS IS EVS!
05:17:16 [1]: LAST VS IS EVS!
05:17:16 [1]: LAST VS IS EVS!
05:17:16 [1]: LAST VS IS EVS!
05:17:16 [1]: Module “locale@locale” already loaded.
05:17:16 [1]: LAST VS IS EVS!
05:17:16 [1]: Module “keyboard@keyboard” already loaded.
05:17:16 [1]: LAST VS IS EVS!
05:17:16 [1]: LAST VS IS EVS!
05:17:16 [1]: Module “users@users” already loaded.
05:17:16 [1]: LAST VS IS EVS!
05:17:16 [1]: LAST VS IS EVS!
05:17:16 [1]: LAST VS IS EVS!
05:17:16 [1]: LAST VS IS EVS!
05:17:16 [1]: LAST VS IS EVS!
05:17:16 [1]: LAST VS IS EVS!
05:17:16 [1]: LAST VS IS EVS!
05:17:16 [1]: LAST VS IS EVS!
05:17:16 [1]: LAST VS IS EVS!
05:17:16 [1]: LAST VS IS EVS!
05:17:16 [0]: void Calamares::Module::loadConfigurationFile(const QString&) bad module configuration format “/usr/share/calamares/modules/umount.conf”
05:17:16 [1]: LAST VS IS EVS!
05:17:16 [1]: ViewModule “finished@finished” loading complete.
05:17:16 [1]: STARTUP: loadModules for all modules done
05:17:17 [1]: STARTUP: Window now visible and ProgressTreeView populated
05:17:17 [1]: Need at least storage bytes: 10737418240
05:17:17 [1]: Need at least ram bytes: 805306368
05:17:17 [1]: enoughStorage, enoughRam, hasPower, hasInternet, isRoot: true true true true true
10:17:17 [1]: WARNING: cannot acquire a list of available locales. The locale and localecfg modules will be broken as long as this system does not provide * a /usr/share/i18n/SUPPORTED file OR * a well-formed /etc/locale.gen OR * a complete pre-compiled locale-gen database which allows complete locale -a output.
05:17:17 [1]: WARNING: cannot acquire a list of available locales. The locale and localecfg modules will be broken as long as this system does not provide * a /usr/share/i18n/SUPPORTED file OR * a well-formed /etc/locale.gen OR * a complete pre-compiled locale-gen database which allows complete locale -a output.
05:17:17 [1]: WARNING: cannot acquire a list of available locales. The locale and localecfg modules will be broken as long as this system does not provide * a /usr/share/i18n/SUPPORTED file OR * a well-formed /etc/locale.gen OR * a complete pre-compiled locale-gen database which allows complete locale -a output.
05:17:17 [1]: WARNING: cannot acquire a list of available locales. The locale and localecfg modules will be broken as long as this system does not provide * a /usr/share/i18n/SUPPORTED file OR * a well-formed /etc/locale.gen OR * a complete pre-compiled locale-gen database which allows complete locale -a output.
05:17:17 [1]: xkbmap selection changed to: “us” - “alt-intl”
05:17:23 [1]: Selected locale “pt_BR”
05:17:23 [8]: Translation: Calamares: Using system locale: “pt_BR”
05:17:23 [8]: Translation: Qt: Using default locale, system locale one not found: “pt_BR”
05:17:23 [8]: Unknown property fonte
05:17:23 [8]: Unknown property fonte
05:17:23 [8]: Unknown property fonte
05:17:23 [8]: Unknown property fonte
05:17:23 [8]: Unknown property fonte
05:17:23 [8]: Unknown property fonte
05:17:23 [8]: Unknown property fonte
05:17:23 [8]: Unknown property fonte
06:18:03 [8]: getting smart status failed for “/dev/sda” : Input/output error
Segmentation fault

[leszek]

OK sadly this log is not very helpful:

[quote] “/dev/sda” : Input/output error
Segmentation fault[/quote]

Can you start the kde partitionmanager and see if this gives an error message. It should give one as it is using the same underlying architecture to access the partitions on your drive

[Asakura]

Ok. Let me do this.

After I sent my reply here, I tried to install using English (US) language and the US as the location (I’m in Brazil now). The installation software did not close, but the installation process is standing in 13% for, at least, 30 minutes.

[Asakura]

Well, the result of KDE Partition Manager was:

[quote]2017-09-10 06:53:40 Scanning devices
2017-09-10 07:12:54 Device found: ATA ST2000DM001
2017-09-10 07:13:39 Partition ‘/dev/sda1’ is not properly aligned (first sector: 2049, modulo: 1)
2017-09-10 07:13:39 Partition ‘/dev/sda1’ is not properly aligned (last sector: 3870939839, modulo: 704)
2017-09-10 07:13:39 Device found: Kingston DT
2017-09-10 07:13:39 Partition ‘/dev/sdb1’ is not properly aligned (first sector: 128, modulo: 128)
2017-09-10 07:13:39 Scan finished[/quote]

[leszek]

So the partition alignment is wrong somehow.
Is the partitionmanager able to start so that you might be able to fix it?

[Asakura]

How could I do this?

[leszek]

The kde partitionmanager does not start for you?